Refund & Return Policy

COVID-19 Policy Updates: 

We are temporarily unable to accept returns, to protect the safety of our associates. We have also suspended replacements due to limited inventory and shipping delays. Refunds will only be issued for missing or damaged items, at the discretion of our Customer Service team. We encourage customers to purchase only what they need during this time. As the situation evolves, we’ll adjust our policies accordingly to best serve you.
Customer Service Alert: 
We are experiencing an extremely high volume of emails, calls and chats; as a result, response time in all channels will be longer than usual. Please do not send multiple emails – we are responding to them as quickly as possible in the order they are received. We appreciate your patience and understanding!

Returns (If Applicable)

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

We only replace items if they are defective, damaged, wrong items. Our product which have unbalanced issues is stated that it could happen. Those are not defective. So please be aware of that. If you need to exchange it for the same item, send us an email at contact@praisetoheaven.com.

You will be responsible for paying for your own costs if there is any unplanned cost.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

PLEASE READ AND CHOOSE THE RIGHT SIZE CAREFULLY. WE DO NOT ACCEPT RETURN/EXCHANGE IN CASE OF WRONG SIZE

The customer pays for the shipping cost on returns.

Late or missing refunds (if applicable)

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@praisetoheaven.com.

We do not accept refund and return for product which are not broken or delivered incorrectly

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@praisetoheaven.com and send your item to our address (Not Our Business Address. Please Contact for More Detail).

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to our address (Not Our Business Address. Please Contact For More Detail).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We do not process a refund/reprint in the following cases:

 

  • your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested)
  • your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
  • If 14 days have gone by since you get your items

Cancellation Policy

Important: According to our policy of an exchange or cancel the order. You can cancel or exchange the order to a new item within 24 hours from the moment you place your order IF we haven’t made or delivered the product yet. This policy also applies with all the changes you want to make with your order including change size, design or shipping address, etc.

Exchanges

We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.

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